PRIVACY POLICY2018-07-05T15:34:14+03:00


We implement the following Privacy and Data Protection Policy (“Policy”), which sets out the main aspects in relation to which personal data we collect and process on our Website, for what purposes we collect and process such data, how we use such information, how you can change such information, your preferences for our communication with you as well as how we ensure the protection of such personal data and your rights relating to your personal data.

We comply with the applicable legal provisions and the personal data we receive and/or collect from you, process, store or keep are processed according to the applicable legislation and exclusively for the purposes provided within this Policy .

It is important to mention that this Policy applies to you irrespective of the manner how you access our website, respectively it covers any device through which our Website is made accessed by you (via phone, tablet, PC etc.).

Mention should be made that our cookies policy is part of this Policy.

          A. Acceptance of the Privacy and Data Protection Policy

Before further action on our Website, we strongly recommend you to read this Policy carefully.

If you do not agree with this Policy and you do not want your personal data to be used as it is detailed herein, you should not continue to use our Website and not provide us with your personal data.

We underline that every time you use our Website, you are subject to our Policy and by further accessing, browsing and otherwise using our Website, you confirm that you have read, understood and consented to this Policy.

         B. What Personal Data We Collect

Personal data

When you access or browse our Website, as well as when you make online purchases through our Website, when you subscribe to our e-bulletins and website which announce our services and campaigns, we will collect some of your personal data to serve you better, such as:

– your name, family name, gender, date of birth,

– e-mail address, phone number,

– billing details and delivery addresses,

– personal interests, feedback, browsing and shopping preferences,

– your location.

Please note that, order for you to be able to create a personal account on our Website and to make any online purchase, it is mandatory for you to provide us with all the personal data mentioned above. If you do not agree to provide us such personal data, you will not be able to create your own personal account and/or to make purchases on our Website.

Technical and statistical data and information

We mention that, beside the personal data detailed above, we can collect information about your device, as well as other statistical and technical data and information, such as frequency and duration of your visit of the Website, times of ordering and IP address at the time of ordering, statistics about product pages visited and ordered products.

These data are collected and used by us in order to analyze your visitor actions and preferences, to administer the website, for statistical purposes and for security reasons.

The statistical and technical data provided by your browser and/or device can also be used for marketing and advertising purposes, with the mention that these data will not be connected with your personal data and will not be used to identify you.

Data and information regarding the payment (bank information and/or payment card details)

As part of the processing of any order, and depending on the payment method selected by you when placing your order, you will be requested to provide data regarding your bank account, information regarding your credit card, following for such data to be used both for performing any payments to us or for our refunds to you, as the case may be.

We mention that in such case, you will offer your payment data directly to the payment processor and not to us and therefore, you will be subject to the privacy policy of the payment processor.

We recommend you to read these terms and conditions before selecting this payment method. The credit card information used for placing your order shall never be kept or stored in our system.

          C. How We Use Collected Personal Data

Accordingly, we collect your personal data for the following purposes:

To create a private account for you on LUFIAN website (e.g. your name, email),

To process your orders through online services (e.g. your name, address, date of birth),

To send SMS notifications to inform you about deliveries (e.g. your cell phone number),

To send marketing offers such as news bulletin and catalogues (e.g. your e-mail address, name and mail address),

To inform you about delivery problems relating to your ordered products (e.g. your phone number, street address),

To respond to your queries and inform you about new or changed services (e.g. your e-mail address),

To analyze your personal information so that we can provide you with marketing offers and information that fits your preferences (e.g. your e-mail address, shopping habits, other technical and statistical data),

To verify that you are of legal age for online shopping (e.g. your date of birth)

Please note that, we do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us.

Moreover, the personal data collected by the Website shall be used also for the following purposes:

To process and complete ordering processes and to ensure communication with our customers, in order for us to fulfil our obligations deriving from any transaction concluded between our customers and us,

To provide you with information about our products, services, campaigns, promotions and other notices and/or information,

To gain a better understanding of our customers’ shopping preferences and to further offer them a personalised experience on our website,

To carry out trend and statistical analyses, including for marketing and other intern purposes of the company,

To reinforce website security.

          D.How We Share Collected Personal Data

The personal data collected on the website may be shared with, disclosed to or processed by our personnel or partner companies that provide related services (such as companies providing cargo and delivery services, call centres, database services, advertising and marketing agencies etc.).

We can disclose and/or transfer your personal data to our affiliates, namely the group companies of LUFIAN Mağazacılık Hizmetleri A.Ş., but also to relevant governmental authorities where law so requires, in order to better serve our customers and fulfill our obligations towards customers.

However, your personal data is in any case protected by the Company and we also make sure that such companies with which your personal data is shared to protect and ensure privacy of the same level for your personal data.

All personal data and other information we collect from you can be transferred outside the European Economic Space or Switzerland, with the mention that in such case we take all technical and organizational measures according to the applicable legislation regarding the transfer of personal data.

Other than that, your personal data is never disclosed to any third parties, whether real persons or legal entities, that have no commercial relationship with us for the purposes of this Website and is not used or sold for any commercial purpose.

In the event another company is interest to acquire all or a part of our business, we reserve the right to disclose your personal data and other information to that company, solely in connection with and for the purposes of the envisaged acquisition.

We have no control and assume no liability for the transfers of your personal data and other information performed by other partner companies that provide related services on our website or in connection hereto.